Legal Documents
Your privacy matters to us. This Privacy Policy explains exactly what personal data 9koin collects, how we use and protect it, who we share it with, and what rights you hold as a member of our platform.
Six principles that govern how 9koin handles your personal data — every day, on every device.
All data transmitted between your device and 9koin's servers is protected by industry-standard SSL/TLS encryption.
Your personal information is never sold, rented, or traded to third-party marketers or data brokers under any circumstances.
We collect only the data strictly necessary to operate your account, process payments, and comply with our legal obligations.
As a 9koin member you may request access to, correction of, or deletion of your personal data at any time via our support team.
Data is held only as long as necessary for its original purpose or as required by applicable law — never indefinitely.
In the unlikely event of a data breach affecting your account, we will notify you promptly and take immediate remediation steps.
9koin ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the 9koin online gaming platform at https://9koin.vip (the "Platform"). We recognise that members of our community — primarily players based in Indonesia — place significant trust in us when they share their personal information, and we take that responsibility seriously.
This Privacy Policy sets out in clear, plain terms what personal data we collect from you, the purposes for which we use it, the legal bases on which we rely, how long we keep it, whom we share it with, and the rights available to you. We have written this document to be genuinely informative, not simply to comply with a legal checkbox — and we encourage you to read it in full before creating a 9koin account.
This policy applies to all 9koin services, including the website, mobile-optimised platform, live chat, and any promotional communications we send you. It does not apply to third-party websites that may be linked to or from the Platform; we are not responsible for the privacy practices of those external services.
If you have any questions about this policy or about how 9koin handles your personal data, please contact our support team at any time — details are provided in Section 15.
The following terms are used throughout this Privacy Policy with the meanings assigned to them below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, email address, mobile number, IP address, and financial account details. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, alteration, and deletion. |
| "Controller" | 9koin, as the entity that determines the purposes and means of processing your personal data. |
| "Processor" | A third party that processes personal data on behalf of 9koin, under contractual instruction (e.g., payment gateway providers, KYC verification services). |
| "Member" / "You" | Any natural person who registers an account on or otherwise uses the 9koin platform. |
| "Cookies" | Small text files stored on your device by your browser when you visit the Platform, used to remember your preferences and support platform functionality. |
| "KYC" | Know Your Customer — the identity and document verification process required to activate full account privileges, including withdrawals. |
9koin collects only the personal data that is genuinely necessary to provide a safe, compliant, and high-quality gaming experience. The categories of personal data we collect are described below:
| Category | Examples | Why Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, KTP / passport / SIM number | Account registration, KYC verification, age confirmation (21+) |
| Contact Data | Email address, Indonesian mobile number (WhatsApp-capable), city of residence (e.g., Jakarta, Surabaya, Bandung) | Account communications, support, promotional updates (where opted in) |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, etc.), e-wallet identifier (OVO, DANA, GoPay, ShopeePay, LinkAja) | Processing deposits and withdrawals in IDR |
| Technical Data | IP address, device type and OS, browser type and version, time-zone setting (e.g., WIB UTC+7), session tokens | Platform security, fraud prevention, session management |
| Usage Data | Games played, bet history, deposit/withdrawal history, login timestamps, pages visited | Responsible gaming monitoring, account statement, product improvement |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer service quality, dispute resolution, record-keeping |
| Marketing Preferences | Opt-in/opt-out status for promotional emails, WhatsApp notifications, and platform pop-up offers | Sending only communications you have agreed to receive |
We do not collect or store full payment card numbers, CVV codes, or online banking passwords. Payment transactions are processed through secure third-party gateway infrastructure, and card/account credentials never transit 9koin's own servers.
9koin collects personal data through the following channels:
We process your personal data for the following clearly defined purposes. We do not use your data for any purpose incompatible with those listed here without first obtaining your explicit consent:
9koin processes your personal data on the following legal bases:
9koin does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | Anti-money-laundering obligations |
| Transaction records | 7 years from the date of transaction | Financial record-keeping requirements |
| KYC documents | Duration of account + 5 years after closure | Regulatory compliance |
| Support communications | 3 years from the date of the interaction | Dispute resolution, quality assurance |
| Technical / log data | 90 days on a rolling basis | Security monitoring and fraud detection |
| Marketing preferences | Until consent is withdrawn or account is closed | Consent-based processing |
Once a retention period expires, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data (which cannot identify you) may be retained indefinitely for statistical and platform-improvement purposes.
9koin employs a layered approach to data security, combining technical, organisational, and procedural safeguards to protect your personal data against unauthorised access, alteration, disclosure, or destruction:
9koin uses cookies and similar technologies to operate and improve the Platform. The types of cookies we deploy are described below:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Essential for the Platform to function — maintaining your login session, processing transactions, and enforcing security controls. | No — disabling these will prevent core platform functionality. |
| Functional | Remembering your language, display, and notification preferences between sessions. | Yes — but some preferences will not persist. |
| Analytical | Aggregated, anonymised data on page visits, feature usage, and error rates — used to improve platform performance. | Yes — opt out via your browser's cookie settings. |
| Security | Fraud detection signals: device fingerprint, session anomaly detection, geographic access pattern analysis. | No — these are required to protect your account. |
You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies selectively. Note that disabling strictly necessary or security cookies may affect your ability to log in and use the Platform effectively.
9koin does not use third-party advertising cookies or cross-site tracking pixels. We do not participate in programmatic ad networks or retargeting programmes.
As a 9koin member, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team — details are in Section 15. We will respond to all verified requests within 30 days:
Please note that some rights are subject to limitations where legal retention obligations or fraud-prevention requirements take precedence. We will clearly explain any such limitations when responding to your request.
The 9koin platform is strictly for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use the Platform in any capacity.
Where 9koin discovers or has reasonable grounds to believe that a member is under 21, we will immediately suspend the account, commence identity verification, and — if the suspicion is confirmed — permanently close the account. Any balance in the account of an underage member will be forfeited in accordance with our Terms & Conditions.
If you are a parent or guardian and believe your child has accessed the 9koin Platform without authorisation, please contact our support team immediately at [email protected]. We will investigate promptly and take all necessary action.
9koin is an internationally operating platform, and some of our service providers — including cloud infrastructure hosts and certain game studio providers — may process personal data on servers located outside Indonesia. Where such transfers occur, we ensure that appropriate safeguards are in place, including:
You may request further information about the specific safeguards in place for international transfers by contacting our support team.
9koin reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. When we make material changes, we will notify you by displaying a prominent notice on the Platform and, where appropriate, by sending an email to the address registered on your account — at least 7 days before the revised policy takes effect.
The version number and effective date displayed at the top of this page reflect the most current revision. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree to the updated terms, you must stop using the Platform and may request account closure by contacting our support team.
Archives of previous versions of this Privacy Policy are available upon request.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 9koin holds about you, please reach out through any of the channels below:
Our support team includes native Indonesian-speaking agents available around the clock. All data-subject requests will be handled by a designated privacy point of contact who will respond within 30 days of receiving your verified request.
Adults Only — 21+ | Play Responsibly
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